Joined
Nice. Software developer, gamer, occasionally 3d printing, coffee lover.
5 points ·
My first thought was to take it apart and fix whatever the problem is, I've fixed issues like this before.
But I also bought it to be plug and play - disassembling to fix what is either a shipping issue or manufacturing defect is not plug and play. So I decided I would use this opportunity to see how the support experience is. So far my consensus is I'm glad I haven't had any issues with my Steam Deck...
12 points ·
It makes a loud and very obnoxious mechanical clicking noise that gets worse under load. I'm guessing one of the internal fans got damaged in shipping.
I opened my ticket with a video and explanation - a quick "hey, this is the first boot I've not even hooked up a monitor and listen to this noise".
So far Steam support has asked me if I've modified or disassembled it, then told me to try factory resetting it, uninstall any third party plugins, and turn off "updated fan controller". Last I heard from them was early Wednesday that they're looking into it. No followup just complete radio silence.
11 points ·
And here I'm in the process of trying to get them to initiate a return because they sent me a defective Steam Machine and so far the support experience has been abysmal.
6 points ·
Not sure how it is there, but in a few areas you basically lose your right to vote of you don't. Which is fair motivation.