c/steamdeck · u/crater2150@feddit.org · 43 points
I noticed mine was sent to UK from Netherlands (while it should go to Germany)
I notified steam support, and aside from telling me they know of the issue, they let me choose a free game as compensation
u/crater2150@feddit.org · 4 points
Sadly, they specified "standard edition game available in your region". An my region isn't "Valve office" :(
u/crater2150@feddit.org · 2 points
In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
Tbh, same. I mostly reached out to support, because I was unsure if the package was getting lost in the wrong country. The delay doesn't matter much to me, I waited for a new controller since first playing on a steam deck, a week more is nothing.
u/thingsiplay@lemmy.ml · 2 points
I feel sorry for the wait and uncertainty; its the worst (not literally off course). Lot of people report in forums that they did not get it. At least you got a free game of choice. For that it was probably a nice and not bad at all. In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
u/crater2150@feddit.org · 2 points
Netherlands is the location of the warehouse, so that is expected. But it seems a whole batch was misrouted from there to the UK and then back to the warehouse, delaying everything by a week. Mine was shipped on the 15th and hasn't arrived yet.
u/jokro@feddit.org · 1 points
Good advice, will do
u/crater2150@feddit.org · 1 points
Even with tracking looking good, I recommend contacting Valve support. They're really helpful (and as they are the contract partner for GLS, only they can file a complaint with them).
u/UnexpectedBehavior@lemmy.world · 5 points
Yes, it's what I did and they replied positively.
u/domi@lemmy.secnd.me · 5 points
Ask again in a different support ticket.
Friend of mine just got told that it's going to arrive soon and then asked again after he saw everyone got a free game and now he also got the offer.
u/jokro@feddit.org · 3 points
My tracking looked good but the package shop said they didnt receive it. Now the controller is im Limbo
u/mtlvmpr@sopuli.xyz · 2 points
they let me choose a free game as compensation
You picked HL3, right? Or is that classified information?
u/UnexpectedBehavior@lemmy.world · 2 points
They didn't offer that to me.
And in my case they send it not only to uk but also to the wrong city.
u/balgruuf@nord.pub · 1 points
Took gls 2 weeks to ship it to me. Ordered it launch day.
u/thingsiplay@lemmy.ml · 1 points
Got mine from first batch. I'm in Germany too and mine was sent to Netherlands first. It went smooth and got it at expected arrival time between 11:00 and 13:00 clock. So this should be expected. Also in between my wait time of a few days, there was a blackout time of the GLS tracking, when it didn't show anything. I thought I might not get it, but after hours later the tracking went live again. I think this happened in the warehouses when it arrived at Netherlands and later in Germany.